Warranty

There are two levels of workmanship warranty for work we do.  These are specified in detail in our Agreement.

1.  10 year roof and structural warranty

2.  1 year warranty, other work

These warranties are aimed at proving I take responsibility for the work we do.  Exclusions to the warranty mainly refer to connections to 'others' work that may be substandard, or non-conventional, e.g. do-it-yourselfer or amature skill level, or when you instruct us to take short-cut or circumvention for the purpose of delaying a proper repair.

My aim is to educate homeowners about what to look for in maintining their homes.  And I expect timely reporting of observed problems, even if problems related to my work are very  rare.  Being aware as a homeowner of what to look for helps you to be in contact with your home... acknowledging it as a changing part of the natural world.   And it acknowledges that early detection of problems minimizes or eliminates major repair expense.

Summary:  My warranty is a great way to generate business.  Customers hang-on to my contact info for reassurance and call when something they see goes wrong.

My attorney told me I was crazy to have a 10 year warranty.  But, I disagreed.   And over 20 years, all but one or two of the warranty calls I've gotten are unrelated to my original work.  So, this has been a source of new business for me, and an endorsement that my work is well designed and constructed. The one or two calls related to my work were resolved with surprising stories of actual benefits coming from it (Rutherford Dr. job and Lane St, job).

Please probe into this topic and ask questions.  I welcome any and all discussion.