Below is what some customers say. I'm always happy to provide you contacts in your efforts to dig deeper in finding the right contractor match for your project. I have hundreds of homeowner and professional names and numbers of those I've worked with.
I've had some customer problems too, mostly in my earlier years of construction while 'learning' how to work with others. Some my fault, some theirs. But, even back then none have gone unresolved, and none chose to leave a negative comment.
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Note: Testimonials have been entered on various media, such as Inside919.com, LinkedIn.com, Contractor.Com, etc. none under our control.
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"Dyck DeWid is a master at what he does. He worked with me in building the garage and room I wanted with the budget I had. Dyck is very creative with solutions to any building challenges, and did a great job in keeping us informed. One thing that was most impressive is the quality of the contractors he employs and the obvious high respect they have for him. I highly recommend him." January 16, 2009 Brossman
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"This contractor finished a basement for us. His work ethic is unmatched in this industry. The subcontractors he chose for that job were all excellent. I felt like I had the best of the best working for the best. I had heard so many horror stories from friends about their building projects with other builders that I was cautious about hiring any contractor. Dyck Dewid breaks the mold for this industry. I've never seen anyone so focused on customer satisfaction, and pay such attention to detail. If you want a job done right, you really can just call just call him and relax. He will watch over every project like it was for his own house. That's not just a line. He really did that for us. He was on the job site very frequently and checked on the progress of every sub. He personally was there on the last day for clean up and final inspection, making sure I was happy with every last detail. I would recommend this contractor to anyone that wants the job done right the first time." M Beam. Raleigh, NC
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Taking responsibility for what we do... with Enthusiasm!
(Please tell me if you see this as commonplace.)
Here's some ways personal responsibility can be recognized:
1. Not Avoiding or Sidestepping what You consider a problem
2. Keeping appointments
3. Returning calls, communicating often, Listening!
4. Site cleanup and neatness
5. Acknowledging a problem and Jumping on it promptly
6. Tenacity to stay with a problem, not running away
7. Attitude: Self confidence and creativity to solve anything
8. Minimizing project duration
9. Not charging for our mistakes
10. Strong, no quibble guarantees
11. Happy, good humor, polite workers
12. Responding to owner concerns, problems
13. Defining project responsibilities and expectations
14. How it feels To You when you encounter this
15. You get a feeling of reassurance and confidence
16. Not prending to have all the answers
17. Accepting blame, not making excuses
18. Respectful of other's property and time
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And here's some signs you've hired the Wrong company.
1. Workers don't show up when they say, make you wait
2. A (too) fast answer for every problem
3. You feel you can't or wouldn't understand
4. You see something wrong but feel reluctant or you don't want to interfere
5. Workers barge-in or don't ask permission for things
6. Workers leave cans, cups, lunch, or cigarette butts
7. No one ever says "I don't know, I'll find out."
8. You find you have lots of questions unanswered
9. You are uncomforable with these strangers in your home
10. You don't see or communicate with the business owner regularly
11. The construction area is messy and dangerous
12. Many things get forgotten, not documented
13. You don't know about changes to schedules, progress
14. You are asked for more money and don't see justifiable progress
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Because its so hard to find and test out the Responsibility attribute in others, I should start selling it. I could get $840 per ounce- the price of gold. (just to allow others to witness it!).
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To me, taking responsibility makes sense... Sure it can be scary if one isn't confident in their competency and abilities. But, I am confident in my capabilities and honor. This is what I get paid for... to provide a construction service and to be responsibile for what I do. And of course, it is what brings me more business too.
It seems so simple. Everyone on my team is personally responsibile for what they do. And I am responsible to you, the customer, for everything overall. This is what makes problems go away much more quickly and easily and prevents carelessness and aloofness from my team. And we learn from it. You can probably see by now, how I am wide open to explore and perfect my art.
Testimonials
Tips
Hose Bibb Intelligence In cold weather be sure to disconnect your hoses from outdoor spigots to prevent bursting your water line. If it happens, you may not find out until you try to use the spigot. Listen for the added hiss of a leak during use, inside the wall. Much better to prevent it. More to it... is wall of spigot unheated, remote or partially heated? Does weather stay below freezing for more than a day (with no thaw)? Think!... and understand the physics. |






